Should you find your purchase is not what you want then we do accept returns.
The cost of goods will be refunded in full excluding the delivery cost once goods are received. Please let us know you are sending the goods back and use a tracked service.
Goods should be posted for return within 14 days of the date you received the goods - this date is recorded on the tracking details. Buyer pays return delivery cost. If returning goods from outside of the UK the customs document needs to show 'RETURNED GOODS'.
Please ensure products are repackaged carefully. Tuning forks should be as flat as possible and weighted forks should still have the foam packaging on the end of the fork.
Please wrap tuning forks in paper or bubble wrap to protect them as the cases can get damaged.
If goods are damaged or inadequately packed and arrive in poor condition the refund will not be in full.
The items I sell are very robust but in the event of a damage in delivery please send me details including photo of goods and packaging.
Sound Therapy Shop