Orders are processed for shipping from Monday to Friday and are normally processed within 48 hours. Orders received after midday on Friday will be processed on Monday.
Standard delivery in the USA is by USPS Priority, which normally takes 2 to 4 business days. Express delivery is courier delivery (normally UPS) and is collected from Monday to Friday, but generally not until the day after the order is made. The transit time is 1 to 2 business days.
All mail is tracked and insured, and if your parcel is lost in the post, we will send the goods again or refund them once we hear confirmation that the post office or courier has agreed it is lost.
If the non-delivery of goods is a result of you giving an incorrect address and the parcel is returned to the sender, then we will either re-post goods (an extra delivery charge will need to be paid) or refund the cost of goods. This is dependent on goods being returned and is not guaranteed.
Delivery to Canada
Standard delivery is made by USPS standard international post and it takes between 6 and 10 business days. Express delivery is made by USPS Priority mail and it takes between 2 to 5 business days.
Import duty will need to be paid if you are purchasing from Canada. All parcels go through customs. Temporary delays in customs are beyond our control.