DELIVERY INFORMATION
Orders are processed for shipping from Monday to Friday and are normally processed within 48 hours. Orders received after midday on Friday will be processed on Monday.
Standard sound healing instruments delivery in the USA is by USPS Priority, which normally takes 2 to 4 business days. Express delivery is courier delivery (normally USPS Priority Mail Express) and is collected from Monday to Friday, but generally not until the day after the order is made. The transit time is 1 to 2 business days.
Due to issues with our carriers delivering to 3rd party shippers in Doral, Florida 33172, we will no longer ship to 3rd party carriers in the 33172-zip code.
Drum orders will be mailed by UPS.
Please contact us for quotes to ship directly to you by emailing us at katie.mccoy@soundtherapyshop.com
DELIVERY GUARENTEE
All mail is tracked and insured, and if your parcel is lost in the post, we will send the goods again or refund them once we hear confirmation that the post office or courier has agreed it is lost.
If the non-delivery of goods is a result of you giving an incorrect address and the parcel is returned to the sender, then we will either re-post goods (an extra delivery charge will need to be paid) or refund the cost of goods. This is dependent on goods being returned and is not guaranteed.
DELIVERY TO CANADA
Effective Friday, November 29, 2024, USPS will temporarily not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. We will use USP until further notice.
Standard delivery is made by USPS standard international post and it takes between 6 and 10 business days. Express delivery is made by USPS Priority Mail Express and it takes approximately 3 to 5 business days. USPS does not guarantee delivery timeframe for international mail.
Import duty will need to be paid if you are purchasing from Canada. All parcels go through customs. Temporary delays in customs are beyond our control.
CRYSTAL SINGING BOWLS SALES
Shipped directly from the warehouse (5 to 15 business days to the USA & Canada).
Please be aware that this is a SIGNATURE ONLY delivery.
No P.O. Boxes, Lock Boxes or 3rd Party Shipper deliveries.
Mobile phone number must be entered to receive SMS text updates with delivery information.
No returns.
If a purchase arrives broken, and images/documents and/or video evidence is provided within 2 days of arrival, Rainbow Sounds will replace it.